Frequently Asked Questions
Everything you need to know about shopping with Melanie Lyne.
What is your return policy for online orders?
We offer a 30-day return policy for most unworn items with original tags attached. Items marked as 'Final Sale' cannot be returned or exchanged.
How can I track the status of my shipment?
Once your order has been processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Melanie Lyne ships exclusively within Canada and the United States. Shipping rates and delivery times vary based on the destination.
How do I determine my correct size?
You can refer to our comprehensive Size Guide located on each product page, which includes measurements for bust, waist, and hips to ensure the perfect fit.
Can I return an online purchase to a physical store?
Yes, online purchases can be returned to any Melanie Lyne boutique location, provided you have your original invoice and the items meet our return criteria.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Melanie Lyne gift cards.